General Info

Postage and Packing

Postage and Packing is extra and calculated depending on size and weight of item. I use Royal Mail's delivery service. Most crochet items are sent using a trackable service. Please ensure you quote correct address details at the time of ordering otherwise your item may be returned by Royal Mail.

Despatch Times

We endeavour to have your order out to you as quickly as possible. We aim to dispatch cross stitch kits/charts within 2 working days of receiving cleared payment. Personalised samplers will be despatched within 4 working days of receiving cleared payment.Very occassionally there may be a delay with sampler kit materials however if this is the case we will always email you to let you know and give you an estimated despatch date.

Ready made crochet orders will also be dispatched within 2 working days of receiving cleared payment. Custom crochet orders have a turnaround time stated on the listing.

Returns Policy

We very much hope you will be happy with your purchase however if there is a reason you need to return an item then you can do so within 14 days of receiving it, unused and in it's original packaging and I will refund the original purchase price. Please contact me to advise of the reason prior to returning. Please note that P&P is not refunded.

Personalisation Service

All samplers eligible for our Personalisation Service are indicated in the shop. Our Personalisation Service only covers details that already exist in a design - for example, name/date/birthweight. 

Putting Things Right

In the rare event that your order has arrived incorrectly or if something is missing from a kit or chart please contact us straight away. I pride myself on getting things right first time however mistakes do sometimes happen and it is really important to me that you receive an excellent service and I have the chance to put things right for you as soon as possible 

Privacy Policy

I am committed to protecting your personal information in accordance with the Data Protection Act 1998. I do not share your personal information with any third parties

Queries

If you have any questions please do not hesitate to email me using the Contact Us form

Copyright

My cross stitch sampler designs are original and in some cases contain my own original wording. All my sampler designs are protected by UK and international copyright legislation and all content of this website is protected by UK and International copyright laws. I take this very seriously so If I become aware of someone deliberately copying any aspects of my cross stitch designs I will take further legal action against them