I sell my designs in digital download PDF format via my Etsy shop here....
Little Dove Samplers Etsy Shop
The vast majority of messages I receive are from people who are having trouble downloading the files and 99% of the time it is a very easy fix by simply following the instructions given on all my listings.
If you purchased via your Etsy account you DO NOT need the download link emailed by Etsy. You can access digital items by simply logging into your Etsy account and going to your purchases.
Unfortunately you CANNOT download files by using the Etsy app. You must log into your account via the Etsy WEBSITE on your INTERNET BROWSER at www.etsy.com
This is Etsy's process, not mine. I have no control over the download process, it is all automated through Etsy.
If you are using a mobile phone or a tablet to download you may find that any links you click automatically default to the Etsy app which again in turn means you will have trouble downloading as it doesn't work in the app. This will be down to your phone or tablet settings and you may need to alter the settings or do a long click on the link depending on what type of device you have to override this default. There are guides online explaining how to do this. Again I have no control over this.
Etsy help centre - how to download a digital item
When leaving a review please ensure you are reviewing the product I am selling, ie the design chart itself, rather than Etsy's processes. Problems specifically with Etsy processes should be fed back to Etsy directly not through reviews for my shop as I have no influence over the download process and Etsy doesn't read individual shop reviews. Any reviews received regarding problems with the download process will be removed.
Hopefully one day soon Etsy will enable digital files to be downloaded directly through their app which will then give you a better buying experience.