Shipping Info

Postage and Packing
UK Postage and Packing is extra and calculated depending on size and weight of item. I use Royal Mail's delivery service. Cross stitch items are sent by standard 1st class service which starts at £1.50 for cross stitch items. Most crochet items are sent using a trackable service and postage starts at £4.00. Please ensure you quote correct address details at the time of ordering otherwise your item may be returned by Royal Mail.
Overseas orders are welcome, again cost is dependent on size and weight of the item Postage and packing starts at £5.00 for overseas cross stitch orders. If postage does come out lower than expected then I will refund you the difference. 

Dispatch Times
I endeavour to have your order out to you as quickly as possible. I aim to dispatch cross stitch kits/charts within 2 working days of receiving cleared payment. Very occassionally there may be a delay with sampler kit materials however if this is the case I will always email you to let you know and give you an estimated despatch date.
Please note that overseas orders take longer to be delivered. I will still dispatch within 2 working days however delivery times are one to two weeks. On the odd occasion it can take up to a month depending on your country's individual postal service and customs procedures
Ready made crochet orders will also be dispatched within 2 working days of receiving cleared payment. Custom crochet orders have a turnaround time stated on the listing.
Please bear in mind that I am a small one woman business. The majority of the time I am well within my order turnaround times however sometimes best laid plans don't go to plan and a delay can occur. I will contact you if there will be a delay with your order.