Shipping Info

Postage and Packing
UK Postage and Packing is extra and calculated depending on size and weight of item. I use Royal Mail's delivery service, starting at £1.50. Please ensure you quote correct address details at the time of ordering otherwise your item may be returned by Royal Mail. If you require a tracked service please contact me before ordering.
Overseas orders are welcome and are sent by Royal Mail Standard Airmail. Again cost is dependent on size and weight of the item. Postage and packing starts at £5.50 for overseas cross stitch orders. If postage does come out lower than expected then I will refund you the difference. If you require a tracked service please contact me before ordering.

Dispatch Times
I endeavour to have your order out to you as quickly as possible. I aim to dispatch cross stitch kits/charts within 2 working days of receiving cleared payment. Very occassionally there may be a delay with sampler kit materials however if this is the case I will always email you to let you know and give you an estimated despatch date.
Please note that overseas orders take longer to be delivered. I will still dispatch within 2 working days however delivery times are on AVERAGE 14 working days but it really does depend on the country. (Working days are Mon-Fri excluding public holidays) Sometimes it can take up to a month depending on your country's individual postal service and customs procedures. Overseas orders are not considered lost by the Royal Mail until 28 working days have passed.
Please bear in mind that I am a small one woman business. The majority of the time I am well within my order turnaround times however sometimes best laid plans don't go to plan and a delay can occur. I will contact you if there will be a delay with your order.