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Privacy Policy

Privacy Policy

The name of the business collecting information is:

Little Dove Designs, 251 Langer Road, Felixstowe, IP11 2EE, UK

This Privacy Policy shows our data processing practices and explains the ways in which your personal data is used.

Information collected

We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR).  The type of information that we will collect about you, and you voluntarily provide to us on this website includes:

  • Your name
  • Address
  • Telephone number(s)
  • Email address

We do not store any credit card information as these are collected by third party payment providers such as PayPal.

We also monitor customer traffic patterns and site use which enables us to improve the service we provide.

We may use your information :

  • To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
  • Make available our products and services to you;
  • Process your orders;
  • Take payment from you or give you a refund;
  • Personalise your shopping experience, for example we may provide you with details of products that match a product, which you may have purchased or enquired about previously;
  • For statistical analysis and to get feedback from you about our products, websites, mobile apps, and other services and activities. For example, occasionally we may invite you to review a product or service you've bought or used from us. If we do, it's possible that we'll use independent research and feedback providers to act on our behalf;
  • To power our security measures and services so you can safely access our website and mobile apps;
  • Help us understand more about you as a customer, the products and services you consume, so we can serve you better;
  • Contact you about products and services from us;
  • Provide you with online advertising and promotions; and
  • Help answer your questions and solve any issues you have. 
  • By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency

Newsletter & Marketing

We may send you marketing messages via our email newsletter only if you have agreed for us to do so. To stop receiving these messages you can contact us and we will remove you from our mailing list

Disclosures of your information

Little Dove Designs will only use your details to process your order. Your details are not shared with anyone outside of Little Dove Designs and we DO NOT pass your data on to third parties unless the law or a public authority says we must share the personal data

Links to other web sites

Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy.

Cookies

"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to help your cart remember what you what to buy, to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users and to provide the mechanisms for online shopping. You must have cookies enabled if you want to shop online at our store.

How long do we keep your information for?

We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary.

How to contact us

If you have a question about the way your personal information is processed, please contact us by one of the following means:

By email: info@littledovedesigns.co.uk By post: Little Dove Designs, 251 Langer Road, Felixstowe, IP11 2EE

Thank you for taking the time to read our Privacy Policy.