General Info
Postage and Packing is extra and calculated depending on size and weight of item. I use Royal Mail's delivery service. Cross stitch items are sent by standard 1st class service. Most crochet items are sent using a trackable service. Please ensure you quote correct address details at the time of ordering otherwise your item may be returned by Royal Mail.
Dispatch Times
We endeavour to have your order out to you as quickly as possible. We aim to dispatch cross stitch kits/charts within 2 working days of receiving cleared payment. Very occassionally there may be a delay with sampler kit materials however if this is the case we will always email you to let you know and give you an estimated despatch date.
Ready made crochet orders will also be dispatched within 2 working days of receiving cleared payment. Custom crochet orders have a turnaround time stated on the listing.
Returns Policy
We very much hope you will be happy with your purchase however if there is a reason you need to return an item then you can do so within 14 days of receiving it, unused and in it's original packaging and I will refund the original purchase price. Please contact me to advise the reason prior to returning. Please note that P&P is not refunded.
Putting Things Right
In the rare event that your order has arrived incorrectly or if something is missing from a kit or chart please contact us straight away. I pride myself on getting things right first time however mistakes do sometimes happen and it is really important to me that you receive an excellent service and I have the chance to put things right for you as soon as possible
Privacy Policy
The name of the business collecting information is:
Little Dove Designs, 251 Langer Road, Felixstowe, IP11 2EE, UK
This Privacy Policy shows our data processing practices and explains the ways in which your personal data is used.
Information collected
We only collect information that we know we will genuinely use and in accordance with the General Data Protection Regulation (GDPR). The type of information that we will collect about you, and you voluntarily provide to us on this website includes:
- Your name
- Address
- Telephone number(s)
- Email address
We do not store any credit card information as these are collected by third party payment providers such as PayPal.
We also monitor customer traffic patterns and site use which enables us to improve the service we provide.
We may use your information :
- To contact you, following your enquiry, reply to any questions, suggestions, issues or complaints you have contacted us about;
- Make available our products and services to you;
- Process your orders;
- Take payment from you or give you a refund;
- Personalise your shopping experience, for example we may provide you with details of products that match a product, which you may have purchased or enquired about previously;
- For statistical analysis and to get feedback from you about our products, websites, mobile apps, and other services and activities. For example, occasionally we may invite you to review a product or service you've bought or used from us. If we do, it's possible that we'll use independent research and feedback providers to act on our behalf;
- To power our security measures and services so you can safely access our website and mobile apps;
- Help us understand more about you as a customer, the products and services you consume, so we can serve you better;
- Contact you about products and services from us;
- Provide you with online advertising and promotions; and
- Help answer your questions and solve any issues you have.
- By using our website, you (the visitor) agree to allow third parties to process your IP address, in order to determine your location for the purpose of currency conversion. You also agree to have that currency stored in a session cookie in your browser (a temporary cookie which gets automatically removed when you close your browser). We do this in order for the selected currency to remain selected and consistent when browsing our website so that the prices can convert to your (the visitor) local currency
Newsletter & Marketing
We may send you marketing messages via our email newsletter only if you have agreed for us to do so. To stop receiving these messages you can contact us and we will remove you from our mailing list
Disclosures of your information
Little Dove Designs will only use your details to process your order. Your details are not shared with anyone outside of Little Dove Designs and we DO NOT pass your data on to third parties unless the law or a public authority says we must share the personal data
Links to other web sites
Our web site may contain links to other web sites which are outside our control and are not covered by this Privacy Policy.
Cookies
"Cookies" are small pieces of information sent by a web server to a web browser, which enables the server to collect information from the browser. We use cookies to help your cart remember what you what to buy, to simplify the logging on process for registered users, to help ensure the security and authenticity of registered users and to provide the mechanisms for online shopping. You must have cookies enabled if you want to shop online at our store.
How long do we keep your information for?
We retain a record of your personal information in order to provide you with a high quality and consistent service. We will always retain your personal information in accordance with the General Data Protection Regulation (GDPR) and never retain your information for longer than is necessary.
How to contact us
If you have a question about the way your personal information is processed, please contact us by one of the following means:
By email: info@littledovedesigns.co.uk By post: Little Dove Designs, 251 Langer Road, Felixstowe, IP11 2EE
Thank you for taking the time to read our Privacy Policy.
My cross stitch sampler designs are original and in some cases contain my own original wording. All my sampler designs are protected by UK and international copyright legislation and all content of this website is protected by UK and International copyright laws. I take this very seriously so If I become aware of someone deliberately copying any aspects of my cross stitch designs I will take further legal action against them.
What is included in a cross stitch kit?
- A colour picture of the finished design
- A black and white symbol chart and instructions
- A gold plated needle
- Zweigart aida fabric
- Pre-sorted DMC threads
What is included in a cross stitch chart only pack?
- A colour picture of the finished design
- A black and white symbol chart and instructions
What is the difference between fabric counts?
14 count fabric produces 14 stitches per inch, 16 count fabric produces 16 stitches per inch. The higher the fabric count, the smaller the stitch and the smaller the finished design.
Can I have 28ct or 32ct evenweave fabric in my kit instead of aida?
Yes. I am more than happy to substitute aida with evenweave however it will add to the cost of the kit slightly. Evenweave is generally a more expensive fabric and as I don't use it as standard in my kits I have to order it in on request. If you would like me to arrange this for you please email me and I'll give you a cost dependent on the kit you would like to purchase.
Do I have to have a Paypal account to purchase from the website?
No - You can pay using any major credit or debit card or use your Paypal account if you have one.
Why do you no longer offer a Downloadable chart option?
Due to recent changes in VAT legislation I no longer offer this option through the website, You can however purchase my charts in PDF format through my Little Dove Samplers Etsy shop
How do I frame my finished sampler?
I would recommend having your finished piece professionally framed if you can. The fabric must be stretched and laced to ensure it lays flat and it's important to use correct mounts, glass etc so that the fabric and colours don't ruin in any way over the years.
What if I run out of thread in my kit?
There should be ample thread in your kit for you to complete the design once however stitching errors or knots occurring in the thread whilst stitching can cause you to run out occasionally. If you have run out of a particular thread please contact me with the details of the product, where you purchased it from and the specific colour number you are short of so that I can send you some more of the required colour
If you decide to stitch the design more than once you will either need to source your own materials or you can order a thread and/or fabric pack from me. Thread packs are £6 + p&p. Fabric and thread packs are £8.50 + p&p. Please contact me if you would like to order one. Please note I do not sell full skeins of DMC thread
Can I sell completed designs?
I am more than happy for my stitched designs to be sold for charity however please do not sell completed designs to the general public, they are for personal use only. If you are wanting to sell for charity please contact me first with the details so I am aware in advance
Crochet FAQ
Can I wash my items?
In most cases yes and full washing instructions will be sent with your item(s). I try and use yarns that are washable and practical for everyday life wherever possible
Do you take custom orders?
Yes - I release order slots when my workload permits. All orders are arranged through my website shop. Payment is required in full at the time of ordering. You can see information about my products, turnaround times and prices by visiting the shop section. If items show as 'sold out' it means I'm fully booked. I'm afraid I don't offer a waiting list at the current time
What does CE certified mean?
Items carrying the CE mark have been through a series of safety tests in accordance with EU regulations making them safe for children from birth
Do you sell crochet patterns?
No, I'm sorry but I don't currently sell patterns. You can however find lot of info about some of the items I've made in my blog posts